Privacy Policy

1. Overview

CarCare ("we", "us") is a platform that connects vehicle owners with repair shops. This policy applies equally to the CarCare website and to our iOS and Android mobile applications.

By using the service, you agree to this privacy policy.

2. Information we collect

We collect only the information required to operate the service. All of it is linked to your account.

Email address

Used to create your account, sign in, and recover access.

Name

Shown on your profile and used in service-related communication.

Phone number

Used to connect you with a repair shop and confirm bookings. Optional.

Profile photo

Collected only if you choose to upload one. We never access your photo library without your permission.

Vehicle information

Plate number, VIN, make, model, year, and color — used to recommend the right services.

Account identifier

An internal identifier that distinguishes your data in our system.

3. Location information

The mobile app uses your location to show nearby repair shops on the map. Location is accessed only while the app is open ("When In Use").

We never send your location to CarCare servers and we never store it. Your position stays on your device and is used to center the map.

Two exceptions involve third parties, and neither stores an account identifier alongside the request. When you ask for directions to a station or repair shop, the starting and destination coordinates are sent to the OSRM routing service so it can calculate the route. Separately, the map itself loads imagery from map tile providers, which necessarily receive your IP address and the area of the map you are viewing.

You may decline the location permission — the map still works, it simply will not show your position, and you can still browse and get directions by picking a starting point manually.

4. How we use your information

We use the information we collect solely to operate the service (App Functionality):

Account

To sign you in and keep your account secure.

Service matching

To find and show repair shops and services that fit your vehicle.

Communication

To send important notices related to the service.

5. Advertising and tracking

We do not use your information for advertising.

We do not collect advertising identifiers, we do not track your activity across other companies’ apps and websites, and we do not sell your data.

The app contains no third-party analytics, crash reporting, or advertising SDKs.

6. Sharing with third parties

We share your information only with the service providers below, and only to the extent necessary:

Cloudinary

For storing and processing profile images.

OSRM routing service

router.project-osrm.org receives the start and end coordinates when you request directions, so it can return a route. It receives no name, account, or contact details.

Map tile providers

OpenStreetMap, OpenFreeMap and Esri serve the map imagery. They receive your IP address and which part of the map you are viewing, as any map provider must.

Repair shops

If you contact a specific repair shop, we pass your name, phone number, and vehicle information to that shop.

Law enforcement

When required under the laws of Mongolia.

7. Data retention

We keep your information for as long as your account is active.

After you delete your account, your personal information (name, email, phone number, profile photo) is deleted immediately. Anonymized records may remain to preserve the integrity of financial and invoicing records, but you cannot be identified from them.

8. Deleting your account

You can delete your CarCare MN account yourself at any time — in the app (Profile → Delete account) or on this website (Profile → Delete account).

This immediately and permanently deletes your personal information — name, email, phone number, and profile photo — along with your registered vehicles. This action cannot be undone.

Anonymized transaction records may be kept indefinitely to preserve the integrity of financial and invoicing history, but they can no longer be linked back to you or your account.

If you cannot access the app or website, email your request to hello@carcare.mn. We will resolve it within 30 days.

Step-by-step instructions are on our Account and Data Deletion page: https://carcare.mn/data-deletion

9. Your rights

Right of access

Request a copy of the information we hold about you.

Right to correction

Update your information at any time from the profile editor.

Right to erasure

Have your account and related information deleted.

Right to refuse

Decline the location and photo library permissions.

10. Security

All information is transmitted encrypted over HTTPS. Passwords are hashed with bcrypt, so we cannot see your password.

That said, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Children’s privacy

The service is not intended for children under 13. We do not knowingly collect information from children under 13. If we discover such a case, we delete the information immediately.

12. Changes to this policy

If this policy changes, we will note the updated date on this page. We will notify you of significant changes through the app or by email.